Terms and Conditions of Use

3.1 Minimum Age

You must be at least 18 years old to create an account. Users aged 13-17 may register only with verified parental/guardian consent through our minor consent form or under a supervised account managed by a Club Admin, coach, or parent. Splink will retain a record of parental consent as required under the Personal Data Protection Act 2010 (PDPA).

3.2 Account Security

You are responsible for:

• Maintaining accurate and current account information.
• All activities under your account.
• Immediately notifying Splink of any unauthorized access.

4.1 Acceptable Use

You agree to use the Platform in compliance with:

• All applicable Malaysian laws and regulations.
• These Terms.
• Any club-specific rules or codes of conduct.

4.2 Prohibited Activities

You must not:

• Post unlawful, defamatory, harassing, or harmful content.
• Organize or promote illegal activities through the Platform.
• Impersonate any person or entity.
• Reverse-engineer, hack, or disrupt the Platform's functionality.
• Upload viruses, malware, or malicious code.
• Infringe intellectual property rights of others.

4.3 Content Moderation

Splink reserves the right to:

• Remove any content violating these Terms.
• Suspend or terminate accounts of repeat offenders.
• Report illegal activities to relevant Malaysian authorities.
• Notice-and-Takedown: Users may report objectionable content via in-app reporting. Splink will review and remove verified violations within 48 hours. An informal appeal may be requested by emailing admin@splinksocial.my.

8.1 Payment Processing

Splink operates on a subscription model. All fees are quoted in Malaysian Ringgit (RM) and are exclusive of applicable taxes unless stated otherwise.

8.2 Refunds and Cancellations

• Refund policies are set by individual Clubs.
• Users must contact the Club directly for refund requests.
• Splink may facilitate dispute resolution but is not liable for refunds.

8.3 Consumer Rights

These Terms do not affect your statutory rights under the Consumer Protection Act 1999, including:

• Right to accurate product/service descriptions.
• Right to seek redress for misrepresented services.
• Cooling-off periods where applicable by law.

9.1 Platform IP

Splink retains all rights to:

• Platform design, code, logos, and trademarks.
• Aggregated and anonymized usage data.

9.2 User Content

You retain ownership of your Content but grant Splink a non-exclusive, royalty-free, worldwide license to:

• Display, distribute, and modify Content for Platform functionality.
• Use in marketing materials.

10.1 PDPA Compliance

Splink complies with the Personal Data Protection Act 2010 (PDPA). Our separate Privacy Policy details our compliance with the 7 PDPA Principles:

• General Principle: Lawful, fair processing.
• Notice and Choice Principle: Clear purpose notification.
• Disclosure Principle: Limited third-party sharing.
• Security Principle: Appropriate safeguards.
• Retention Principle: Data not kept longer than necessary.
• Data Integrity Principle: Accurate and up-to-date data.
• Access Principle: Right to access and correct data.

10.2 Your PDPA Rights

You have the right to:

• Access your personal data.
• Correct inaccurate information.
• Withdraw consent for processing.
• Request data deletion.

Data Protection Officer: Contact admin@splinksocial.com for PDPA-related inquiries.

10.3 International Data Transfers

If data is transferred outside Malaysia, Splink ensures:

• Recipient countries have adequate data protection laws.
• Appropriate safeguards are implemented.

11.1 General Limitation

To the fullest extent permitted by Malaysian law:

• Splink provides the Platform on an "as is" and "as available" basis.
• Maximum aggregate liability is limited to RM100 or the amount paid by you in the past 6 months, whichever is lower.

Splink is not liable for:

• Indirect, incidental, or consequential damages.
• Loss of data, profits, or business opportunities.
• Events beyond reasonable control (pandemic, disaster, government control).

11.2 Non-excludable Liabilities

This limitation does not apply to:

• Personal injury or death caused by Splink's negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be limited under the Contracts Act 1950.

13.1 By Splink

Splink may suspend or terminate your account if you:

• Materially breach these Terms.
• Engage in illegal or harmful activities.
• Attempt to compromise Platform security.
• Harass, stalk, or defame other users.
• Submit content that is offensive, promotes racism, bigotry, or hatred.
• Use automated processes (robots, scrapers) to monitor or copy Platform content.
• Reverse engineer or decompile the Platform.
• Engage in unauthorized commercial solicitations.
• Use the Platform for any unlawful purpose under Malaysian law.

13.2 By User

You may terminate your account at any time via Platform settings.

13.3 Effect of Termination

Upon termination:

• Your right to use the Platform ceases immediately.
• Outstanding fees remain payable.
• Splink may retain certain data as required by law.

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

14.2 Dispute Resolution

Any dispute shall be resolved as follows:

• Negotiation: Parties shall attempt amicable resolution within 30 days.
• Mediation: If unresolved, parties shall mediate through the Malaysian Mediation Centre.
• Litigation: If mediation fails, exclusive jurisdiction lies with the courts of Kuala Lumpur.

14.3 Electronic Agreements

Under the Electronic Commerce Act 2006, you agree that:

• Electronic records of your acceptance are binding.
• Digital signatures have the same legal effect as handwritten signatures.

15.1 Amendments

Splink may modify these Terms at any time. Continued use after changes constitutes acceptance. Material changes will be notified via:

• In-app notifications.
• Email to registered users.
• Updated "Effective Date".

15.2 Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full force.

15.3 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Splink.

15.4 Contact Information